Elgato 4k 60S+ Review! A Home Run or Strike Out?
3Overall my experience has been mixed. The times it works, it works great! And the times it doesn't...well it is very frustrating. Any updates from Elgato I will post below!
***UPDATE 7***
FINALLY! After 30 days of silence a Manger finally got a hold of me after calling in. They were able to ship me out a replacement device from Hong Kong since there was no stock here in the US. I can officially say so far after a week(ish) of testing it hasn't had a single problem! I will most likely do an update video once I put it through some more testing.
***UPDATE 6***
Today is June 16th. I have not heard from Elgato since May 28th. I have responded to the email once a week asking for an update. Then asking for a return method for a refund. So far no response. I have filed a claim with my credit card company since I was under my 30 day return policy after in contact with them for 15 days.
***UPDATE 5***
On May 27th Elgato informed me they currently had no stock for RMA. I would either have to wait or I could send mine in ahead of time for replacement. I responded on the 28th saying I would return mine ahead of time to make the exchange easier.
***UPDATE 4***
On May 15th Customer service said they were going to get an RMA started. Seven days later they have not notified me of anything else.
***UPDATE 3***
On May 4th I reached back out to customer service since I had not heard form them in 9 days. They quickly responded saying I needed to update the 4K capture utility and update my .Net framework. Since this issue has nothing to do with SD card capture I responded to get a replacement device they offered.
***UPDATE 2***
On April 25th Elgato support had me run the Elgato Reporting Tool and send them the file on the same day. Stating I should hear back from them in 1-3 days.
***UPDATE 1***
On April 22nd I attempted to capture directly to a windows PC (and not to an SD card) and I was able to capture for exactly 3 minutes and 3 seconds) before the capture card lost signal and back on again.
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