6 rules for building SIMPLE 🚀 ONBOARDING for a complex game, with Hilmar Pétursson
44If you want your customers to have a successful experience the first time they use your product - you need great onboarding.
And if you have a complex product that’s been running for years - like Eve Online - onboarding can be especially tricky.
I spoke with CEO Hilmar Pétursson to learn how the CCP team is tackling improving their new player onboarding experience.
Here are Hilmar’s 6 guidelines for designing good onboarding 🚀 for a complex product.
CHAPTERS
0:00 Eve Online
0:46 1. Complex products are hard for beginners
1:57 2. Beginners need a different experience
2:50 3. Designing good onboarding is hard
3:59 4. Help your staff develop empathy for beginners
5:21 5. Give beginners an easier, guided experience
7:16 6. Onboarding is a never-ending challenge
HILMAR & EVE ONLINE
https://eveonline.com
https://linkedin.com/in/hilmarveigar
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