AJ Tennant: How to Build a Sales Machine and Where Most Go Wrong | E2118
2,900AJ Tennant is the Vice President of Sales & Success at Glean, Glean has more than 20x'd its revenue and 100x'd its user base in the just two and a half years he's been there. Before Glean, AJ had incredible runs at Slack and Facebook. At Slack, AJ helped grow revenue from $6 million to more than $1 billion.
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Timestamps:
(00:00) Intro
(01:45) The Hardest Sales Skill To Learn
(02:48) What Do Young Reps Struggle to Learn Today?
(04:51) The Sales Playbook
(07:22) Sales Team Structure
(09:22) Takeaways From Working at Slack
(12:08) Moving Upmarket
(17:50) Small Contracts for Big Customers
(22:01) Buzzwords
(23:19) How to Sell AI Tools in 2024
(30:14) When Does It Make Sense to Scale Up CS?
(34:02) Should CSMs Be Compensated for Upsells?
(35:24) What Would You Change About Glean’s Sales Comp Plan?
(36:01) Hiring Sales Team
(40:05) Are Sales Reps Truly "Coin Operated"?
(50:18) How To Improve Glean’s Interview Process
(54:32) Hiring Mistakes
(57:52) Quick-Fire Round
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In Today’s Episode with AJ Tennant We Discuss:
1. How to Sell AI Tools in 2024:
Are we still in the experimental budget phase for AI?
How does selling AI tools differ to selling traditional SaaS?
What are enterprises biggest concerns when it comes to adopting AI tools?
What buzzwords get enterprises most excited in the sales process?
Will we see a massive churn problem when the first renewal cycle for many of these AI products comes?
2. Outbound, Discounting, Closing:
Is outbound dead in 2024? What does no one do that everyone should do?
How does AJ approach discounting? Biggest lessons and advice?
What can sales teams do to create a sense of urgency in a sales cycle?
How does AJ do deal reviews and post-mortems? What is the difference between good and bad post-mortems?
3. How to Master Customer Success:
What are the biggest mistakes founders make today in managing their CS teams?
Should CS be compensated for upsell? How should the comp structure of CS teams change?
What can be done to create a good handoff experience for the customer when handing from AE to CS?
What are the most common ways CS teams break over time?
4. Hiring the Best Sales Teams:
How does AJ structure the hiring process for all new sales hires?
What questions does AJ always need to ask when hiring sales reps?
What are clear signs of outperformers when hiring new reps?
Does AJ give candidates a take-home assignment? What does he want to see from them?
How quickly do you know when you have made a bad sales hire?
What are the signs of a bad sales hire? What goes wrong first?
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