Application Chats: Freshdesk
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Published on ● Video Link: https://www.youtube.com/watch?v=d1KBSTaxmtE
1Freshdesk has implemented near "call center" like capabilities as part of their customer experience management SaaS solution. This integration enables an "agent" to provide telephony support while utilizing the Freskdesk tools to solve the end users issue with no need for a traditional desktop telephone.
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