Goo gle and Coursera launch program to train entry level IT support professionals

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Goo.gle and Coursera launch program to train entry-level IT support professionals.
To address a shortage of IT talent in the U.S., Google announced today that it is launching a Coursera training program for IT support professionals. The Google IT Support Professional Certificate is designed to help students with no prior IT training get the experience needed for an entry-level job within eight to 12  months.

This isn’t the first time Google has launched programs on Coursera — in March, the two organizations teamed up to launch Cloud Platform training courses for businesses.

According to Google product lead Natalie Van Kleef Conley, the idea for the new Coursera program grew out of best practices developed during Google’s internal IT residency program, which the company started in 2010.

“We really faced an issue a lot of companies contend with, where there are open IT roles and not enough candidates to fill them,” Van Kleef Conley told VentureBeat in a phone interview. According to data research firm Burning Glass provided to Google, there are currently 150,000 unfilled jobs in IT support in the United States.



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Goo.gle and Coursera launch program to train entry-level IT support professionals