HP recalls 50,000 b atteries from consumer notebooks after meltdowns are reported
0HP recalls 50,000 b.atteries from consumer notebooks after meltdowns are reported.
HP said this week that it's recalling about 50,000 consumer notebook batteries for free, which were originally sold as part of a HP notebook itself or as a standalone accessory. The company said it had received eight reports of those batteries "overheating, melting, or charring." Those reports included property damage and burns.
Specifically, the affected notebook models include the HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), the HP x360 310 G2, as well as the HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation. In each case, the batteries could have been sold as part of the notebooks, or as replacements.
HP said the laptops and batteries had been sold at popular retail outlets including Amazon, Best Buy, and HP.com., from December, 2015 though December, 2017. Although 50,000 of the affected batteries were sold within the United States, an additional 2,600 were sold within Canada, HP said.
Among the incident reports were three reports of property damage, totaling $4,500, as well as one case where a customer suffered a first-degree burn to the hand.