【Oculus Rift S】 Controller failure Description How to request a repair 【Oculus Quest】

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Published on July 20, 2020 1:22:37 AM ● Video Link: https://www.youtube.com/watch?v=5O53oOYb3LA

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Summer 2019.
The controller is broken.
I sent a support ticket from the official Oculus website.
We exchanged a few emails.
They said they would repair/replace it.

To request repair, I need serial number of the box and purchase details.

I created a FedEx account and requested online pickup.
Three copies of INVOICE are required for the pickup documents.
The documents are just given together at the time of pickup.
It took about 7 business days from pickup to return to me.

Oculus paid for all transportation and repair/replacement costs.
My cost was zero.

I'm in Japan, but I think it's almost the same in other countries.
I think Oculus was great to deal with.

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