ACMA warns Crunch Tel for TCP Code breach

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ACMA warns Crunch Tel for TCP Code breach.
The Australian Communications and Media Authority (ACMA) has formally warned telecommunications provider Crunch Tel over transferring its customers without first gaining their consent.

According to the ACMA, Crunch Tel breached Clauses 7.1, 7.2.2, 7.3, 7.4, 7.5.1(a), and 7.6 of the Telecommunications Consumer Protection (TCP) Code, which contain rules that providers must follow when transferring customers, such as after the sale of a service provider's business to another service provider.

In October last year, Crunch Networks had transferred 408 landline, mobile, and ADSL and National Broadband Network (NBN) internet customers to Crunch Tel as part of the sale of its business assets, with neither company contacting customers to let them know, inform them of their termination rights, or obtain their consent.



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ACMA warns
Crunch Tel for TCP Code breach
ACMA warns Crunch Tel for TCP Code breach