Apple starts replacement program for faulty iPhone battery cases
Reported today on TheNextWeb
For the full article visit: https://thenextweb.com/plugged/2020/01/13/apple-replacement-program-iphone-battery-cases/
Apple starts replacement program for faulty iPhone battery cases
Apple has opened a replacement program for iPhone battery cases, specifically those for the iPhones XS, XS Max, and XR. So if you have one of those, and it's not working, you're in luck.
The company says this is because it's confirmed there are "charging issues" with the X series battery cases - namely, that it doesn't charge. Either the case won't consistently charge when plugged in, or it won't charge the phone. If you have either of those issues. Troubleshooting posts detailing users' problems with this have been cropping up ever since the cases launched. According to Apple, the affected units were made between January and October last year. There's no safety risk, it assure everyone: it's just annoying.
In order to get your case replaced, you have to take it to either the Apple store or an authorized service provider. It'll then be "examined prior to any service to verify that it is eligible for this program." It doesn't specify exactly what that means - maybe all X series batter