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On 25-26 February 2025, an Entra ID issue caused a service incident (Tracking ID: TMS9-J_8) impacting customers using Seamless SSO and Microsoft Entra Connect Sync. After publishing the Post Incident Review (PIR) we invited impacted customers and partners to join this Teams Live Event to be part of a discussion with our engineering leaders and experts – to learn more about the incident, how we responded, and what we learned. Customers who participated in the live event also had an opportunity to get any questions about the incident answered, through a Live Q&A moderated by our engineering subject matter experts.

Stay informed during issues – configure Service Health alerts for notifications and invites: https://www.aka.ms/ASH-docs

Learn from previous events – Health history in Azure Service Health shows impact to your services: https://www.aka.ms/ASH-portal

Prepare for the unexpected – learn more about steps you can take to prepare for cloud incidents: https://www.aka.ms/IncidentReadiness

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