Contact Center AI supercharged with generative AI

Channel:

Google Cloud

Subscribers:

208,000

Published on April 19, 2023 7:56:07 PM ● Video Link: https://www.youtube.com/watch?v=txGtEg6NV_w

Duration: 13:07

549 views

2

To thrive in an era of hybrid work and economic uncertainty, organizations need productivity and communications solutions that help teams stay connected and provide world class Customer Experience (CX). In this session, we will show how we’re using our user centric, cloud-first approach and strength in AI to provide organizations with unified tools they need, including our new foundation model integrations, to transform contact centers. Come hear how you can help increase customer satisfaction, improve agent productivity and control costs while discovering new revenue-generating opportunities, all with an easy to use and manage solution built on Google Contact Center AI.

DCB04

#GoogleCloudSummit