COO of Samsung U.S. in video: shut down and return Note 7 phones ASAP

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Published on ● Video Link: https://www.youtube.com/watch?v=Fb86WhRI1sk


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The heat is continuing to build under Samsung over the Galaxy Note 7 recall. The phone has been banned from being used or charged on many airline flights, and the Consumer Product Safety Commission in the U.S. has officially recalled the phone on top of Samsung’s own recall of the estimated 2.5 million phones currently out in the wild.

Now, Tim Baxter, Samsung’s head of American operations, has issued a video apologizing for the snafu and telling people, basically, to return the phones for a new one right now. By some accounts, nearly 100 of the phones have now self-immolated, catching homes and cars on fire and injuring a child.

Baxter said Samsung has replaced 130,000 phones so far and also says that the new Note 7 phones are safe. He adds that they are working with the CPSC to complete the recall as quickly as possible in the U.S.

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