Do Chatbots Need AI?

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United States IBM Technology
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Published on ● Video Link: https://www.youtube.com/watch?v=93l-2Usc08U


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When it comes to eCommerce or just getting answers to their questions, more and more consumers prefer a chat interface to emailing or phoning a company. With the ever-increasing sophistication of conversational AI, you may be considering how to offload some of these exchanges to chatbots. In this video, Bella Church presents three possibilities: Rules-based, AI-powered, and generative AI chatbots. She covers the strengths of each to help you decide which is the best fit for your company and customers.

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Tags:
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