Duukan's AI-Powered Customer Support Transformation
we explore the remarkable transformation of Duukan, an India-based e-commerce platform, under the leadership of CEO Suumit Shah. Discover how the company leveraged AI chatbots to replace 90% of its support staff, leading to an 85% reduction in customer support costs and significantly improved response times. This radical shift highlights the end of "copy-paste" jobs and signifies a broader trend in AI's growing dominance in the job market. We also delve into the viral impact of Suumit Shah's announcement on social media and its broader implications in the face of AI's disruptive force on a global scale.
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