Fix Your account is currently locked Error Code 395002 in Diablo 4
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Diablo 4 is a highly anticipated action role-playing game that lets you explore the dark and gritty world of Sanctuary and fight against the forces of evil. However, sometimes you may encounter an error code 395002 that says "Your account is currently locked" and prevents you from logging in to the game. This error can be frustrating and alarming, but don't worry, it doesn't mean that your account is banned or compromised. Here are some possible reasons and solutions for this error:
- Server issues. The most common cause of this error is that the Diablo 4 servers are overloaded or undergoing maintenance, and they cannot handle the influx of players trying to log in. This can happen especially during peak hours or when there are new updates or patches. To check the server status, you can visit https://status.blizzard.com/en-us/ and look for Diablo 4 under the Games tab. If the status is green, it means the servers are working fine. If the status is red or yellow, it means there are some problems with the servers and you may need to wait until they are fixed.
- Connection issues. Another possible cause of this error is that your internet connection is unstable or slow, and it cannot communicate with the Diablo 4 servers properly. This can result in a timeout or a disconnection, and the game may lock your account temporarily to prevent further issues. To fix this, you can try to restart your router or modem, use a wired connection instead of wireless, or switch to a different network if possible. You can also check your internet speed and ping using online tools such as Speedtest or Pingtest.
- Cache issues. Sometimes, this error may occur because the game data or cache stored on your device is corrupted or outdated, and it conflicts with the latest version of the game. To clear them and refresh the game state, you can follow these steps:
- On PC, press Windows + R keys together and type %localappdata%\Blizzard Entertainment\Diablo IV in the Run box and press Enter. This will open a folder with Diablo 4 files. Delete all of them except for Versions folder. Then launch Diablo 4 again and it will download fresh files.
- On PS4 or PS5, go to Settings - Storage - System Storage - Saved Data - Diablo 4 and delete all the files related to Diablo 4. Then start the game again and it will create new files.
- On Xbox One or Xbox Series X|S, go to My Games & Apps - Diablo 4 - Menu - Manage Game & Add-ons - Saved Data and delete all the files related to Diablo 4. Then start the game again and it will create new files.
i. Diablo 4 error code 7 is a server-side error that can occur when there is a problem with the game's servers. This error can be caused by a variety of factors, including:
* **High server load.** If there are a lot of players trying to connect to the game at the same time, the servers may become overloaded and this can cause error code 7 to occur.
* **Maintenance or updates.** If the game's servers are down for maintenance or updates, this can also cause error code 7 to occur.
* **Regional outages.** If there is a problem with the game's servers in your region, this can also cause error code 7 to occur.
If you are getting error code 7, there are a few things you can try to fix the problem:
1. **Wait a few minutes and try again.** If there is a high server load or the game's servers are down for maintenance, this error may be temporary and will likely go away on its own if you wait a few minutes and try again.
2. **Check the game's status page.** You can check the game's status page to see if there are any known issues that are affecting the game's servers. If there are any known issues, you can wait for them to be resolved before trying to connect to the game again.
3. **Change your region.** If you are getting error code 7 because of a regional outage, you can try changing your region to a region that is not experiencing an outage. To do this, go to the game's settings and select a different region from the drop-down menu.