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EDIT: Starrun (community manager) has reached out with the following:
I am reaching out in regards to the Lightforge compensation issue that has caused some users to receive an incorrect compensation amount. We have reached a stage in our investigation where we must look directly at the accounts of users in question, so I am asking you to please fill out this form: https://forms.gle/eEYv1rCk3MyB67HCA

My disappointment is immeasurable and my day is ruined.

Also for the original Pyroglide video with the showcase of items at the end check here:    • I spent $350 on the new cosmetics, so...  

0:00 Intro
0:08 Whats going on with rerun and compensation
0:55 How to claim freebies
1:51 Community managers are working on the redemption issue
2:07 Pyroglide rerun doesn't work how we thought
4:47 Don't forget to redeem, it's limited time
5:24 Let me know