Google Assistant can make calls like a real assistant! | Digit.in

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Google definitely took everyone by surprise when it showed off its unnervingly accurate Google Duplex tech here at I/O 2018. The Google Assistant was heard calling a hair salon to setup an appointment on behalf of a user and the conversation was extremely natural and human-like. Not only was the Google Assistant highly fluent, it took pauses between the conversation just like a human would and sounded more life-like too. The AI system developed by Google to make this possible has been under development for years, but it's still at an experimental stage. Google was able to achieve this natural Assistant conversation because all Duplex can do right now are three very narrow tasks - Ask for a business' closing hours, make hair appointments and make restaurant reservations. It is not a general purpose AI that can make any type of phone call, atleast not yet.

For the hair dresser appointment use case, Google made a large volume of sample hair dresser appointment calls to teach its machine learning systems how to tackle any possible conversational scenario when the Google Assistant makes these calls on behalf of consumers. However, if in the middle of the appointment call the conversation strays to a different subject than the core purpose of booking the appointment, the Google Assistant will not know what to do.
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