How To Set Business Messages Merchants Up For Success

Channel:
United States Google Workspace
Subscribers:
1,010,000
Published on ● Video Link: https://www.youtube.com/watch?v=fFsvt116j1U


Category:
Guide
Duration: 8:30
2,379 views
30

In video 4 of our partner training series, we guide you in evaluating a brands' needs and then determining what should be included in their Business Messages conversational experience. We'll ask you to think about the balance of live agents vs. a bot-led approach and what physical locations vs. an online-only presence mean for your conversational approach.

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Tags:
C-commerce
Messaging
Business messaging
Conversational CX
Customer Experience
Conversational Commerce
Customer communications
Asynchronous messaging