Metrics in CX: The Acronym Guide to Key Metrics that Measure Customer Experiences

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Get the AI Academy guidebook: Put AI to work for customer service → https://ibm.biz/BdGEWs
Learn more about customer service metrics → https://ibm.biz/BdGEWZ

Want to know how companies create better customer experiences with feedback? Editorial Strategist Amanda Downie takes us through direct and indirect metrics companies use to positively impact your everyday shopping experiences. Whether due to pricing problems, shipping problems, or both, businesses use metrics to gain an understanding of providing better customer experience with these acronyms.

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