Modeling Conflict in Social Media
14Jon Kleinberg (Cornell University)
Simons Institute 10th Anniversary Symposium
Prasad Raghavendra writes, "The conference kicked off with Jon Kleinberg’s talk on modeling conflict in social media. It wasn’t about the conflicts that have become endemic on social media, but about the internal conflict within ourselves as the users of social media. In particular, it is the conflict between the part of us that tells us what we want to do, and the part of us that tells us what we should do. Jon drove home the point with the example of eating chips (what we want) versus eating salad (what we should be doing). For a designer of social media, it is easy to cater to the short-term wants of users as expressed through their choices. This is akin to the host refilling the chip bowl every time it gets empty at a party. While this might drive user engagement in the short term, it runs the risk of losing users altogether in the longer term. Jon considered the question of how one could model this internal conflict and design systems that can cater to the 'should' part of our internal selves."