New Way Now: SHI delivers more customer value and grows its public sector business with Gemini
23Executive Summary: Jeff Schedin, manager of data and AI delivery at SHI, discusses how the technology solutions provider is collaborating with Google Cloud to drive innovation and empower its clients with cutting-edge products and services to make their jobs easier. With Google Cloud, SHI is enabling organizations across all industries to imagine, experiment, and embrace generative AI faster to overcome IT challenges, improve productivity, and achieve real business outcomes.
Challenge: As a Google Cloud partner, SHI is on a mission to help businesses of all sizes accelerate their digital transformations with solutions that can adapt, scale, and innovate at the pace of today’s ever-changing world. In line with this goal, SHI wanted to help its customers — especially public sector organizations — jumpstart their AI journeys by enabling them to experiment, build, and scale gen AI, smartly and securely.
Solution: Working together with Google Cloud, SHI is building gen AI solutions that enable organizations to minimize the risks and costs of deploying AI while maximizing the results. For instance, SHI used Gemini — Google’s multimodal AI model — to build an AI-driven tool that streamlines grant writing processes to help public sector organizations secure funding more efficiently. Gemini is also helping to power gen AI capabilities in the platform that underpins the company’s AI accelerator program Project Mindspark, which helps to automate tasks and accelerate development using natural language prompts. The Mindspark platform provides a safe, secure space for teams to get started with gen AI, boosting productivity and AI innovation.
Result: Partnering with Google Cloud has set up SHI for gen AI success, enabling the company to deepen its AI expertise and grow its public sector business. Using Gemini, SHI not only has access to state-of-the-art gen AI performance and capabilities but also benefits from full data control and Google Cloud features for security, safety, privacy, and data governance. Plus, Google’s ongoing commitment to invest in the best models, tools, and infrastructure ensures SHI can continue rapidly innovating to provide top-tier service and AI solutions that deliver immediate value to customers right from the start.
Interview highlights and key takeaways from our interview with Jeff Schedin, Manager of Data & AI Delivery at SHI:
→ “Our public sector side of our business has been growing tremendously with Google. Our grant AI project helps federal institutions find and locate grants that are relevant and helps them write the applications using [gen AI] for a more effective application process.”
→ “We also have a really innovative program called Project MindSpark — it’s an AI incubator and accelerator. We use the Google Gemini models to power it. Project MindSpark with Google Cloud provides immediate productivity gains. We've been using it internally at SHI for over a year, and we found that on average, your productivity gains are tens of millions of dollars.”
→ "Google Cloud is really exciting because of the technology [its] bringing to bear. The decades of investment in it is really coming to fruition, and especially when we get into the generative AI products.”
→ “Google has a really robust platform that helps us solve all of our challenges from cloud foundations to get people into the cloud so they can innovate quicker to application development and generative AI service delivery.”
Google Cloud products used: Gemini