New Way Now: Temporal moves fast so engineers can build better
15Featured in this video: Ryan Cox, Senior Director of Infrastructure and Security at Temporal
Executive Summary: Temporal's core mission is to provide a new way of creating complex applications more quickly and operating them more reliably, ensuring that critical infrastructure can fail without disrupting business processes. By leveraging Google Cloud, Temporal runs its core business intelligence systems and customer delivery systems, allowing its engineers to focus on improving customer offerings while benefiting from Google's secure-by-design architecture and advanced AI suite.
Challenge: In an environment where everyone wants to move faster, the demands for reliability have also significantly increased. Many organizations need to ensure their applications remain durable and reliable at scale, as critical infrastructure can fail for numerous reasons, impacting transactions and essential services. Additionally, supporting AI applications requires orchestrating diverse, complex systems, which can waste valuable time if not managed efficiently. The company also sought to offer fast, automated access to its architecture and streamline its internal support processes.
Solution: Temporal implemented a multi-faceted solution leveraging a suite of Google Cloud services. At its core, the company uses Google Kubernetes Engine (GKE) as a "batteries-included" platform to manage cluster minutia, allowing engineers to focus on delivering applications reliably and quickly. For business intelligence, Temporal relies on BigQuery Omni as its core reporting platform, enabling it to gain proactive insights from data lakes across multiple platforms without large data migrations and powering daily executive reports on customer usage and revenue. To improve time to value for its customers, Temporal also joined the Google Cloud Marketplace, providing fast, automated access to its platform and simplifying the contract process.
Result: By being available on Google Cloud Marketplace, Temporal has seen rapid customer adoption, securing just under $1 million in private offers within 90 days of launch. Temporal has expanded its reach into four Google Cloud regions since joining Marketplace and aims to grow into more regions based on customer demand.
Key Takeaways from Ryan Cox, Senior Director of Infrastructure and Security at Temporal:
→ "We see security and reliability as two sides of the same coin. A security event can quickly become a reliability event, and the other way around. Google Cloud’s 'secure by default mindset' has been very attractive"
→ "Our partnership with Google Cloud, feels like one company working together."
→ "Vertex AI gives us unprecedented visibility into support trends. We now automatically categorize over 80% of tickets with remarkable precision."
Google Cloud products used: BigQuery Omni, Gemini, Google Cloud Marketplace, Google Kubernetes Engine (GKE), Identity Federation, Vertex AI.