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Since people seem not to believe me when I said this, I decided to upload a video showing the difference. A friend of mine didn't install 2.76 yet so I recorded how text chat works. Then I installed 2.80 and shows how it's easier to use now.

In firmware 2.70 and 2.76, in order to go back to a game from the text chat, you had to press O to cancel the activation of the keyboard. In order to start typing, you had to press X. Now in 2.80 you only have to press X once and you don't ever have to press O and you can go back to the game. When you press the PS button again to go back to the text chat, you can start typing immediately.

In addition to this, the text chat limit has increased from 32 to 64.