The Next Conversation: Powering Customer Conversations (Cloud Next ‘19 UK)

The Next Conversation: Powering Customer Conversations (Cloud Next ‘19 UK)

Channel:
United States Google Cloud
Subscribers:
291,000
Published on ● Video Link: https://www.youtube.com/watch?v=ILdxdyBIga0


Duration: 46:05
8,051 views
43

We can now understand what customers are saying and typing - enabling transformational experiences. Chatbots, Virtual Agents, Agent Assist, Agent Augment all use conversational AI to efficiently deliver transformative customer experiences. Humanlike understanding and speech capabilities can be applied across every industry and every channel - whether it’s in your contact center, apps, IoT products and more. In this session, attendees will learn how Dialogflow Enterprise Edition and the Cloud Contact Center AI partner program support the creation of rich, natural-sounding, and powerful conversational experiences. We’ll also discuss how you can easily integrate conversational AI into your existing technology and workflows - no machine learning experts needed.

Session ID: SMAI206
Speaker(s):
Antony Passemard, Head of Product, Google Cloud 0:10, 24:15
Akash Parmar, Enterprise Architect, Marks and Spencer 12:49, 41:09



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Tags:
Google Cloud Next
Cloud Next
Google Cloud