Japan’s Kansai International Airport is built on an artificial island in Osaka Bay. It is known as a “floating airport” and has become famous for its amazing record in baggage handling. Since opening in 1994, the airport has not lost a single piece of luggage in over 30 years of operation.
The airport handles millions of passengers and bags every year, yet manages to track every single suitcase. Staff follow strict procedures and check each bag carefully during unloading and loading. Every airline has a detailed manual, and the ground crew updates it regularly to stay accurate.
Another reason for their success is teamwork. Multiple staff members verify every step of the baggage process, and there’s a clear goal to deliver all bags within 15 minutes of the plane landing. This combination of planning, discipline, and attention to detail has earned Kansai awards for the world’s best baggage service.
The airport’s success stands out even more when compared to global mishandling rates. As more travelers pass through Kansai—especially with major events like Expo 2025—it continues to prove that perfect baggage service is possible with the right system in place.
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