Trezor Issues ‘Urgent Alert’ After Support-Form Exploit Sends
0Hardware wallet
Trezor issues urgent alert after hackers exploit support form to send phishing emails requesting wallet backups amid industry-wide attack wave.
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Anas Hassan
Crypto Journalist
Anas Hassan
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Anas is a crypto native journalist and SEO writer with over five years of writing experience covering blockchain, crypto, DeFi, and emerging tech.
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Last updated:
June 23, 2025
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Trezor has issued a high-priority security warning after attackers exploited its support contact form to send phishing emails to users.
The company confirmed that scammers submitted fake support requests using email addresses associated with real users, prompting the system to send out automated replies that mimicked legitimate Trezor support messages.
In a public statement, Trezor clarified that there was no internal email system breach or third-party compromise. Instead, attackers used their automated response system against it.
The phishing emails urged users to reveal their wallet backup information, a highly sensitive key that grants access to all funds.
“NEVER share your wallet backup—it must always stay private and offline. Trezor will never ask for your wallet backup,” the company wrote on X.
Trezor says the exploit has now been contained. However, the company is actively researching additional safeguards to prevent future abuse of its support infrastructure.
The Anatomy of the Attack.
The phishing scheme cleverly avoided traditional hacking methods by exploiting Trezor’s customer service...
https://cryptonews.com/news/trezor-issues-urgent-alert-after-hackers-exploit-support-form-to-send-phishing-emails-to-users/
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