UX needs to operate under a new set of rules within the Internet of Things
0UX needs to operate under a new set of rules within the Internet of Things.
User experience, an important part of software design, is suddenly getting very complicated. Because the Internet of Things requires a different set of rules when it comes to delivering a superior UX.
Until now, developers and designers worried about what was happening on the screen with their apps -- mainly the user interface, and the speed of responsiveness of the UI to users. Now, what happens when you have to worry about thousands of screenless devices? Claire Rowland ponders this question - and provides answers -- in her latest ebook, User Experience Design for the Internet of Things: Why It's More than UI and Industrial Design. "IoT design spans distributed systems of devices, situated in all the complexity and mess of the real world. This adds rich new layers of complex challenges to designing for connected products, as compared to most conventional UX."
These layers need to be considered in any attempt to introduce UX to IoT apps and devices - and needs to be a team effort. "It's more important than ever to think of the user experience at a systems level, spanning user interactions with multiple devices, physical hardware, the properties of networks, wider business and service context, and the underlying technology enablers. The UX is not just the responsibility of the designers, but everyone involved, including product strategy and engineering."