Vodafone CTO on the transformative power of AI in telecommunications | Candid Communications Podcast
34Join Microsoft’s Worldwide Vice President of Telco & Media, Silvia Candiani, as she speaks with Scott Petty, Chief Technology Officer of Vodafone about the transformative power of AI in telecommunications and beyond.
Scott shares how Vodafone is using AI to enhance customer experience, increase productivity, drive business transformation, and develop new products and services. He envisions AI will transform virtually every part of their business and provides examples of how Generative AI is at play today. Get lessons learned from Vodafone's AI journey, including the importance of data quality, governance, and democratizing access to AI tools.
00:00 – Introduction
00:18 – About Scott Petty
02:19 – Impressions on AI
03:08 – How Vodafone is using AI today
04:10 – Example of AI in Customer Care
05:51 – Lessons Learned in AI journey
06:41 – Importance of data
08:06 – Importance of prompting
09:27 – Future of AI transformation
10:24 – Challenge as technologist
12:30 – Most excited about AI going forward
13:15 – Microsoft Copilot in Contact Centers
13:47 – Where to find more information
Learn more about the podcast: https://partnerinnovation.microsoft.com/initiatives/candid-communications-with-silvia-candiani
Follow Silvia Candiani on LinkedIn: https://www.linkedin.com/in/silvia-candiani-5768b63/
Follow Scott Petty on LinkedIn: https://www.linkedin.com/in/scpetty/
Learn more about Microsoft in Telecommunications: https://www.microsoft.com/en-us/industry/telecommunications
Learn more about Microsoft and Vodafone’s partnership: https://news.microsoft.com/2024/01/15/vodafone-and-microsoft-sign-10-year-strategic-partnership-to-bring-generative-ai-digital-services-and-the-cloud-to-more-than-300-million-businesses-and-consumers/
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