What is a ‘fake digital’ transformation? And how AI could help

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Published on ● Video Link: https://www.youtube.com/watch?v=-A3ZJV7AHjI


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A fantastic customer experience is great, but it’s ‘fake digital transformation’ if it isn’t backed up by a digitised core. At least that’s what Bouke Hoving things. Jennifer talks with ING’s Global CIO of Wholesale Banking about what he think digital transformation really is. Plus they discuss the big challenges coming over the next five years and how AI will present both disruptions and opportunities.



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