When tech support BLAMES the customer & refuses to take any responsibility.
0Why does tech support rarely seems to know more than the customer?
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in 2020 we upgraded our internet and immediately after, we had abyssmally poor service. tech support does EVERYTHING they can to BLAME THE CUSTOMER and cannot admit to any fault of their own or even attempt to see if the issue is on their end, which it was.
tech support blames my computer's OS saying "Windows 7 is not capable of higher speeds, what you're getting is pretty good" despite me saying that literally 2 days before I was consistently getting speeds of 700mbps and up.
They tried to blame to wire connection coming into the house as well & even wasted 2 days of my time sending me a new cable & M/F connector, which obviously did not solve the issue.
They even sent a tech out to try and solve it (which they couldn't) despite minutes before sending me an image PROVING the modem was receiving a poor signal FROM THEM.
#dragonate #techsupport #isp #internetspeed
0:00 introduction
0:38 support chat transcript
0:47 issues every time we upgrade our internet
1:05 support chat continued
1:11 speeds can't reach 10% of what we're paying for
1:33 support chat continued
2:19 why I'm still on Windows 7
2:42 support chat continued
3:19 we canceled our phone& tv service
3:36 support chat continued
3:59 male coax cable in wall
4:23 tech support says the STUPIDEST thing I've EVER heard
5:24 STOP BLAMING MY PC FOR ISSUES
5:54 my PC hangs on sleep
6:32 restarting is better than shutting down
7:13 more on sleep hang issue
10:28 support chat continued
10:55 even an old ethernet cable wasn't the problem
11:25 new support tech
11:38 tech support PROVES it's NOT an issue on MY end
11:48 support chat continued
12:18 how tech support treats non-customers with questions
12:50 we only have 2 ISPs to choose from and both suck
13:28 tech support accuses new customer for asking questions
14:38 support chat continued
14:53 tech support sends image PROVING the issue is THEIR FAULT
15:16 I refuse to restart modem a 5th time
15:48 about that image proof
16:31 my modem is RECEIVING a poor signal
17:02 tech support is annoying
17:11 resolution
18:03 how to tarnish customer relations
18:43 tech support is not always great
19:16 end
-How I got my computer:
https://www.youtube.com/watch?v=XWtoqbCov0E
https://www.youtube.com/watch?v=RLCJ7cZQ4us
-my last angry video:
https://www.youtube.com/watch?v=1PLGu7Mjd-0&list=PLy0EzovB5V3T0cLMWcxXcRQBX71GkkJq8
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