AI Agents: The User Experience vs The Developer Reality
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2There’s a critical difference between what it feels like to use an AI agent and what it takes to build one. From the end user’s perspective, the goal is simplicity: the system should understand intent, handle the complexity behind the scenes, and return useful results with minimal friction. But the builder’s experience is very different. To deliver that simplicity to end users, builders must deeply understand how the system should behave, design rules and prompts that guide it, and rigorously evaluate its outputs.
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