Become an IT Support Technician - Windows 10: Supporting Users Essential Training
0Windows 10: Supporting Users Essential Training
(2H 17M)
A newer OS may have already debuted, but Windows 10 is not a relic of the past. Until Windows 11 is more widely adopted, many IT professionals will still be charged with supporting users and troubleshooting Windows 10 in their organization. In this course, 20-time Microsoft MVP Brien Posey shows you what it takes to do this, providing a practical look at what IT pros need to know to support this OS. Get practical information that you can use right away, including tips on application performance and compatibility, remote connectivity to user systems, and backup. Plus, Brian steps through how to set up some of the latest Surface accessories.
Introduction
Supporting users in Windows 10 1m 12s
What you should know 35s
1. Navigate the Windows 10 Interface
Start menu 2m 8s
The Action Center 2m 13s
Tablet mode 3m 19s
Manage and switch apps 3m 4s
The new clipboard 3m 6s
Focus Assist 2m 24s
The Search interface 4m 26s
Customize Search settings 2m 18s
Access work through Timeline 1m 55s
Using the Microsoft Store 1m 34s
Create virtual desktops 2m 41s
2. Manage Application Performance and Compatibility
Manage application compatibility 2m 17s
Disable S mode 4m 8s
Application compatibility and the ADK 4m 20s
Get performance data from Task Manager 2m 27s
An introduction to the Resource Monitor 3m 16s
An introduction to Performance Monitor 2m 43s
Viewing your hardware specifications 2m 12s
Windows Storage Sense 3m 32s
Uninstalling unwanted applications 1m 14s
Remove Windows bloatware 4m 49s
Modifying Windows Startup 2m 41s
3. Understand Browser Support
An overview of Microsoft Edge 1m 48s
Edge settings 2m 10s
Configure Edge with Group Policy 5m 47s
Edge browser extensions 1m 24s
Inking with Edge 1m 1s
Safe Browsing with Application Guard 3m 11s
4. Connectivity and Hardware
Smartphone connectivity 4m 26s
Windows Ink and the Surface Pen 4m 49s
Miracast support 1m 21s
Bluetooth 2m 11s
The Surface Dial 3m 23s
Mixed Reality Portal 2m 28s
5. Remote Connectivity
Enable remote connectivity to Windows 10 1m 48s
Use Remote Desktop Services 4m 25s
Remote Desktop Connection Manager 3m 25s
Remote Assistance 4m 46s
6. Use Backup and Recovery Options
Create a traditional backup 2m 19s
Restore a traditional backup 2m 24s
Create an image backup 1m 50s
Restore an image backup 2m 10s
Create a file history backup 2m 51s
Restore a file history backup 2m 54s
Refresh the Windows operating system 2m 10s
7. Manage OneDrive Integration
Add an account to OneDrive 1m 29s
Files On-Demand 3m 25s
OneDrive backup 2m 22s
Conclusion
More about Windows 10 IT support 25