Communication Technology: Interruption and Overload

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Microsoft Research
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Published on ● Video Link: https://www.youtube.com/watch?v=QtKKnVu6sPg


Duration: 1:12:09
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Over the last 50 years there have been dramatic changes in the way we communicate at work. Information and other people are easier to access than ever before. This has led to problems of communication overload, work disruption, and fragmentation. My work seeks to understand the way people attend to communications in work situations to inform the design of tools that increase productivity, and reduce feelings of stress and overload. In this talk, I will describe a field study examining influences on the decision to attend and respond to email communication. I will also discuss a laboratory study examining the productivity and social implications of awareness displays designed to maintain benefits of connectivity and reduce disruption. Based on results from both studies, I will suggest directions for future research efforts.



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