Eoghan McCabe, CEO @Intercom: Freedom of Speech, Censorship and Government Control | E1213
90Eoghan McCabe is the Co-Founder and CEO @ Intercom, one of the largest private software companies in the valley with hundreds of millions in revenue and thousands of customers. To date, Eoghan has raised over $238M from Index, Kleiner Perkins, ICONIQ, GV, Bessemer and more incredible firms. Intercom’s goal is to reinvent customer service with AI agents replacing human agents over the next 10 years.
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Timestamps:
(00:00) Intro
(02:09) AI in Customer Support: Intercom's Role in the Emerging Landscape
(05:59) Overestimating AI
(09:07) SaaS Future: Companies Building Their Own Tools?
(10:35) AI Costs: Rising Prices or Falling Expenses?
(17:19) AI Startups: True Innovation or Just Thin Layers on Models
(21:02) Why Intercom Doesn’t Go Public
(24:16) Does the VC Model Still Work?
(25:43) Shifting from SMB to Mid-Market
(26:48) Hard Work vs. Work-Life Balance
(30:10) Why Eoghan Expresses His Political Views Publicly?
(35:32) Reflecting on Leadership
(37:43) Freedom of Speech vs. Fake News
(43:11) How Eoghan Has Changed as CEO
(45:33) Launching San Francisco Freedom Club
(47:48) Quick-Fire Round
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10 Questions with One of the Largest Private Company CEO’s:
1. AI Investing: Why will most AI investments not do better than the S&P 500?
2. Building SaaS Tools with AI: Why is it crazy for companies to follow Klarna and use AI to build their own tools?
3. Going Public: Why is Bill Gurley wrong that more later stage companies should go public? Why did Intercom shelve plans to go public in 2022?
4. Early-Stage is F****:** Why is the early-stage venture ecosystem as an asset class f******?
5. Founder Mode: Why does Eoghan believe all of the best founders are unbalanced? What is the difference between Founder vs Manager mode?
6. Political Voice: Why did Eoghan decide he had to voice his political opinions now?
7. The Danger of Harris: Why does Eoghan believe a Harris administration would rob the US of immense freedom, democracy and civil liberty?
8. Why Vote Trump: Why does Eoghan believe that Trump will regain immense freedom for the sovereign individual?
9. Freedom of Speech: How does Eoghan determine right vs wrong when freedom of speech leads to harm and injustice?
10. Middle East and Nuclear War: Why does Eoghan believe that nuclear war is much closer than we think? Will we see the Middle East descend into war?
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