Generating Helpdesk Tickets Through Various Channels in Odoo 16 | Helpdesk Tickets in Odoo 16

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Published on ● Video Link: https://www.youtube.com/watch?v=elpgWPsyAy8


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Let's Play
Duration: 14:23
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Odoo Helpdesk offers multiple channels where customers can reach out for assistance, such as email, live chat, and through a website’s submission form. #odoo16

Video Chapters
00:00 - What is the Ticket?
00:39 - How to Create Ticket Through Mail/Email Alias?
06:46 - How to Create Ticket Through Livechat?
12:00 - How to Generate Ticket Through Website?
#odoofunctionalvideos

The variety of these contact options provides customers with multiple opportunities to receive support quickly, while also giving the support team the ability to manage multi-channel support tickets from one central location.

Go to Helpdesk ‣ Configuration ‣ Teams and choose an existing team, or click New to create a new team.

On the team’s settings page, scroll down to Channels. Select one or more channel(s) to enable by checking the respective box(es).
a) Email Alias
b) Website Form
c) Live Chat

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