Generative AI hyper-personalized customer experience - An award winning DTW catalyst project

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United States Google Cloud
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Published on ● Video Link: https://www.youtube.com/watch?v=QawnTzDQyC4


Duration: 6:25
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31

Arthur Torok, Telecom Solution Architect and Google's lead on the catalysts project, provides insights on how CSPs can improve customer retention through generative AI solutions.

Learn more: https://www.tmforum.org/catalysts/projects/C23.0.497/genai-hyperpersonalized-customer-experience



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