HBO Max has been busted for days
0Reported today on The Verge
For the full article visit: https://www.theverge.com/2021/6/8/22525177/hbo-max-apple-tv-broken-button-controls
Reported today in The Verge.
It's not just you, HBO Max has been busted for days
If you've attempted to stream something on HBO Max from an Apple TV sometime during the last several days, you may have noticed that its player controls are unusable. It's not just you.
Ongoing issues seem to be related to an app update that supposedly addressed "a few bugs lurking around" on June 5th. Since that update released, users have reported that basic playback functionality - such as fast-forwarding, rewinding, and pausing - is borked completely when you try to use the service on an Apple TV box.
How an update this riddled with bugs rolled out to consumers remains unclear. Unfortunately, it's also unclear when exactly they're going to be fixed.
There's legitimately no way to pause, rewind or fast forward on the HBO Max app no matter if you use the apple remote or the remote mobile app. Idk how anyone is watching anything on there
Asked for comment on Tuesday, a spokesperson told The Verge that the company was working to fix the issue "as quickly as possible."
When The Verge's editor in chief Nilay Patel tweeted about the issue, HBO Max's EVP and general manager Andy Forssell replied that the company was undertaking "one whale of an effort to address this with app updates as soon as humanly possible."
"You'll hear no excuses from us," Forssell added, "fixes coming."
But when asked by Patel how it was possible that the update shipped to users with broken playback controls, the HBO Max head said that was "the zillion dollar question."
@reckless That's the zillion dollar question. First priority is to deliver for users in addressing the issues, but in parallel we will also dive deep into that question. More to come.
On Twitter, the HBO Max help account is replying directly to frus