HELLDIVERS 2 2024 05 05 去你媽的 SIE 索尼娛樂

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Published on May 5, 2024 9:15:25 AM ● Video Link: https://www.youtube.com/watch?v=IG_GENf8O0E

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To the Steam Customer Service Team:
Requesting Special Consideration - Regarding helldivers2's refund request due to policy changes
Dear customer service team, I am writing to ask for your special consideration to apply for a refund for the "helldivers2" I purchased on February 8, 2024. At first, I was attracted by the flexible account binding policy mentioned in the game's promotion, that is, players can freely choose whether to link their Steam account with their PlayStation Network (PSN) account. Based on this description, I readily made the purchase. However, recently the game publisher suddenly announced that the game will force all users to bind a PSN account before they can play the game. This is a major change from the terms I understood and accepted when purchasing. As a platform that respects user choices, I believe Steam also values ​​consumers’ rights and expectations at the time of purchase. While I understand that Steam's standard refund policy is within 14 days of purchase and no more than 2 hours of playtime, my situation falls outside of that, but I feel that my situation is unique and deserves special consideration. This policy change is equivalent to changing the basis of the service agreement between us, making it impossible for me to continue to enjoy this game on the Steam platform without hindrance, which goes against my original intention to purchase it. In view of the above, I kindly ask the Steam team to understand my position and consider providing a one-time refund service as a reasonable response to this sudden change. I still firmly believe that Steam is committed to protecting the rights and interests of consumers, and look forward to your consistent user support spirit on this issue.