How to Access New World PTR
35The Public Test Realm (PTR) is a limited-availability server-set that will give players an early look at upcoming features. These preview builds are snapshots of upcoming major updates and are not final versions— you may encounter bugs, crashes, missing text, or other issues. Between our internal testing efforts and your feedback we hope to catch and resolve all serious issues before they reach the live servers. Hundreds of changes have been made and the full release notes will be shared on release day.
To help with the feedback process, all newly created characters on these worlds will have the opportunity to instantly level to select level-ranges outfitted with appropriate gear and items.
By the end of today, everyone with a copy of New World will find the New World Public Test Realm application in their Steam library. Downloading this stand-alone application allows interested players access to check out the latest preview version and provide feedback. PTR servers will officially open tomorrow, November 10, at 12 PM PT (7PM UTC). Servers are limited — at the start, there will be one world available in US East and one world available in Central Europe.
When the test period is complete and the main New World game is updated with the previewed content, all worlds will shut down and be wiped clean. You will still see the New World PTR application in your Steam library, but there will not be active servers until the next time we announce a test.
PTR FAQ
HOW DO I ACCESS THE NEW PTR?
Everyone with a copy of New World will be automatically granted access to the secondary PTR app. The PTR is not compatible with the live game, so you will need to download a separate client (and have the hard drive space required to support it). From there, we will have special worlds available within supported regions. Not all regions will initially be supported. Access is on a first come, first served basis. There may be queues.
CAN I PLAY WITH OR TRANSFER MY LIVE CHARACTERS TO THE PTR?
Unfortunately, no. These are separate ecosystems, so at this time it is not possible. However, to make testing easier, we will occasionally provide our play-testers with special accommodations such as instant levels, special gear, etc.
CAN I PROVIDE DESIGN FEEDBACK REGARDING WHAT’S INCLUDED ON THE PTR?
Preview game builds on the PTR are finished with their core development and are in their final phase of testing and bug fixing. Our main focus at this phase is improving quality, although we will appreciate any feedback you have to share.
I HAVE A PROBLEM; HOW CAN I CONTACT CUSTOMER SUPPORT?
Our policies and Code of Conduct cover the PTR, and in-game moderation will continue to be supported. Unfortunately, due to the temporary and potentially unstable nature of the PTR, general Customer Service assistance through both Live Chat and through the Support Website will not be available.
I DON’T WANT TO PARTICIPATE IN THE PTR, CAN I REMOVE THE APP FROM MY LIBRARY?
Don’t worry, no offense taken. Players can manage visibility of the New World Public Test Realm Steam Library entry. Opening up the game options (right-click - Manage) offers the “Hide Game” function.
Thanks for your support and participation! We'll see you in Aeternum.
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