How to Fix ‘Error Fetching Your Channel Information’ in StreamLabs
60How to Fix ‘Error Fetching Your Channel Information’ in StreamLabs.
The error fetching your channel information occurs in Streamlabs OBS for users attempting to stream content on Twitch. This problem is not OS exclusive as it’s reported to occur on Windows 7, Windows 8.1, and Windows 10.
After investigating this particular issue, it turns out that there are multiple scenarios that will cause this behavior with StreamLabs. Here’s a shortlist of potential culprits that might cause this problem:
Sign in issue – Some users that were also encountering this issue have reported that they’ve managed to fix this issue by accessing their Twitch account from a browser and disallowing the StreamLab OBS connection.
Corrupted Twitch cookie – Another reason that might cause this error is a corrupted Twitch cookie that ends up interfering with StreamLabs. To resolve the issue in this case you’ll need to clear every Twitch cookie from your default browser.
Stream language glitch – As it turns out, this problem can also occur due to a well known StreamLab bug having to do with the default language. In this case, you should be able to resolve the problem by changing the Streaming language to something different before changing it back to the correct one.
Missing Visual C++ Redist 2017 package – One very recent Windows version, you can expect to see this error if your OS installation doesn’t include the Visual C++ Redist 2017 interaction. You can fix this problem by installing it manually via the official channels.
Leftover obs-plugin files – If you previously installed a StreamLab plugin, leftover files might end up causing streaming issues now that the main plugin is removed. To fix this problem, you’ll need to delete the frontend-tools.dll from the installation folder.
The stream is not bonded to an IP – Sometimes you’ll see this error due to the fact that the streaming attempt is not using your machine IP. This happens if you leave the default choice instead of picking the correct IP from the Network menu. You can resolve this issue by selecting the correct IP manually.
Missing .NET Framework 4.72. – While this .NET framework is an integral part of Windows 10, you need to install it manually on Windows 7 and Windows 8.1 in order to facilitate SteamLabs the correct infrastructure to run correctly.
Missing admin access – If you don’t allow admin access to the StreamLab installer, it might be unable to copy over certain files. To make sure that doesn’t happen, you can reinstall it and force the installer to open with admin access.
Twitch is one of the most used and appreciated streaming services available on the market, but a large number of users reported Error fetching your channel information. This error usually occurs for users that work with both Twitch and Streamlabs OBS.
This error can be very frustrating especially if you dabble in gaming streaming, or if you want to see the latest streams from the channels you follow. For these reasons, in this tutorial we will explore some quick fixes for this issue. Please make sure to follow the steps presented here in the order that they are written in.
This tutorial will apply for computers, laptops, desktops,and tablets running the Windows 10, Windows 8/8.1, Windows 7 operating systems.Works for all major computer manufactures (Dell, HP, Acer, Asus, Toshiba, Lenovo, Samsung).