How to Generate Helpdesk Ticket From Contact Page in Odoo 15 | Odoo Functional Videos
3This video will give you details regarding how to generate helpdesk tickets from the website contact page in Odoo 15.
Video Content
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00:00 - Introduction
00:58 - Go to the website
02:05 - Create a contact form
04:30 - Go to Helpdesk module
04:52 - How to manage Helpdesk tickets using Odoo 15
The Helpdesk module in Odoo 15 will ensure easy functioning of the management of customer services. Odoo collects complaints and queries from customers through different platforms and saves them in the form of tickets. In order to collect, manage, and track these helpdesk tickets, you can assign a set of employees in the form of a helpdesk team. Based on the ticket submitted, this team will take the required action to solve the ticket. It is possible to configure various types of helpdesk teams in Odoo. You can publish separate forms for each of these teams on the company website so that the customer can easily submit their tickets.
In Odoo, you can collect helpdesk tickets from the Contact Page also. With the help of the Odoo Website Builder, you can publish a contact form on the Contact Us page. This form can be used to generate helpdesk tickets in the backend. When a customer completes the Contact form, Odoo will automatically generate a helpdesk ticket. This ticket can be managed in the Helpdesk module.
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