How to get Better Treatment from Restaurants
88Fun story about a time when my brother AJ, and my mother went out to dinner, and what it means for businesses.
I have a good story to tell you about business and marketing in the time we live in. So my mom and brother had 8 o'clock dinner reservations at this Mexican restaurant. They arrived at the restaurant on time and the hostess told my brother it was going to be another 40 minutes. My brother had a very tight schedule since he and I had a meeting we had to attend. So my brother pulls out his phone to text me that he was going to be late. Next thing you know the hostess reached out, ran to the back to grab the owner...AJ and mom were sitting down in under two minutes. The hostess was afraid of a negative customer review going up on Yelp because people are now using Yelp or Foursquare to rate and score restaurants and businesses with reviews and just one negative review can be bad for business. Since the internet is at the palm of our hands, it is even more vital to ensure customer satisfaction and (hopefully) a positive customer review. One customer review can ultimately affect purchasing behavior, and this is just one small real life example how customer reviews and the internet have changed business and customer relationships.
--
Gary Vaynerchuk is a New York Times and Wall Street Journal Best-Selling author, self-taught wine expert, and innovative entrepreneur. Find more at http://garyvaynerchuk.com
Jab, Jab, Jab, Right Hook is now available for pre-order on Amazon! http://bit.ly/jjjrhamazon
Other Videos By GaryVee
| 2013-10-18 | Business Models for Social |
| 2013-10-17 | What Matters When You're Trying to Build a Personal Brand |
| 2013-10-11 | The Day Gary Vaynerchuk Discovered the Internet |
| 2013-10-11 | The First Episode of WLTV had 27 Viewers |
| 2013-10-09 | Respecting the Psychology of the Platform |
| 2013-10-09 | Marketing Lesson: Marketing Got Really Hard |
| 2013-10-08 | The Power of Disruption in Business |
| 2013-10-08 | INBOUND 2012 Keynote: Care Immensely or Die! |
| 2013-10-07 | Social Data Week Q and A |
| 2013-10-07 | Social Data Week Keynote |
| 2013-10-04 | How to get Better Treatment from Restaurants |
| 2013-10-03 | Dumb Questions and Weaknesses |
| 2013-10-03 | MIMA Summit 2010 |
| 2013-10-03 | The War to Win Context |
| 2013-10-02 | #INFLUENCE13SF Q&A Session |
| 2013-10-02 | Josh asks about self-publication [From Spreecast] |
| 2013-10-02 | Stop Doing Shit You Hate |
| 2013-10-02 | It's So Easy for All of Us to Change the World |
| 2013-10-02 | Breaking Through Is a Struggle |
| 2013-10-01 | "We're All Doing the Best We Can" |
| 2013-09-24 | What Gary Brought to Wine Library |