How to Link an External Bank Account to Citizens Bank
0Linking an external bank account to your Citizens Bank account allows you to easily transfer funds between accounts at different institutions. This feature is useful for managing finances, paying bills, or setting up recurring transfers. You can complete this setup through the Citizens Bank mobile app or website.
To begin, open the Citizens Bank mobile banking app or visit the official website at [www.citizensbank.com](http://www.citizensbank.com/). Log in using your user ID and password. Once you’re signed in, navigate to the Transfers section. This may also be labeled as External Transfers or Add External Account, depending on your account type and interface.
Next, look for the option to link a new account. You’ll be prompted to enter details for the external bank account you want to add. This typically includes the bank’s routing number, your account number, and the account type (checking or savings). Some versions of Citizens Bank, such as Citizens Access, may use a secure service like Plaid to instantly verify your external account. If that option is available, you’ll be guided through a secure login to the external bank.
If instant verification is not available, Citizens Bank will perform micro-deposit verification. In this case, two small deposits will be sent to your external bank account within 1–3 business days. You will need to check that account, find the exact deposit amounts, and then return to the Citizens Bank app or site to confirm them.
Once your external account is verified, it will be added to your list of linked accounts and you can begin making transfers. This setup enhances your ability to manage finances across multiple institutions securely and efficiently.
Timestamps:
0:00 Introduction
0:03 Launching Citizens Bank app or website
0:17 Logging into your account
0:23 Navigating to Transfers or External Transfers
0:28 Adding a new external account
0:33 Entering routing and account numbers
0:41 Using Plaid or micro-deposit verification
0:48 Completing the linking process
1:02 Conclusion
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