How to Set Visibility for a Tickets in Odoo 16 Helpdesk App | Odoo 16 Functional Tutorials
1Odoo Helpdesk is a ticket-based customer support application. Teams can track, prioritize, and solve customer issues from their pipeline, which is organized in customizable stages. Multiple teams can be configured and managed in one dashboard. #odoohelpdesk
Video Chapters
00:00 - Introduction
00:28 - How to Configure the Team
01:01 - How to Configure Internal User
01:39 - How to Create a Ticket in the Helpdesk and How to Set Visibility for Invited Internal User
05:10 - How to Set Visibility for All Internal User
06:14 - How to Set Visibility for Invited Portal Users and All Internal User
Visibility determines to whom the team will be visible.
Under the Visibility section, determine who can view this team and its tickets.
Invited internal users have access to the team and tickets they are following. This can be modified on each individual ticket.
All internal users have access to the team and all of its tickets without being a follower.
#odoo16 #odoofunctionalvideos
Invited portal users and all internal users have access to the team without being a follower. Portal users will only be able to access tickets that they are following.
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