IBM's Watson Gets a New Job
5http://www.blogdot.tv/2013/05/22/ibms-watson-gets-a-new-job/
IBM's supercomputer Watson is moving on from its success on Jeopardy! and is coming to a smartphone near you. Coming in the second half of this year, consumers will be able to download their own Watson-powered app, "Ask Watson."
But Watson won't just be limited to smartphones -- the supercomputer is also taking on customer service via call centers. IBM reports that American businesses lose an estimated $83 billion each year as a direct result of poor customer experience. Watson hopes to change that because of the computer's abilities in understanding the subtleties of the human language and as a direct result, it delivers fast, evidence-based answers to users' questions. IBM reports a 40% reduction in search time for information during tests on its own call centers and proprietary data