Improving Live Customer Service Experiences with Generative AI

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Google Cloud

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208,000

Published on January 23, 2024 1:39:28 AM ● Video Link: https://www.youtube.com/watch?v=iM9iWO61_lA

Duration: 8:15

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Generative AI is supporting live customer service agents with real-time access to information and in-the-moment coaching that helps them deliver excellent experiences on every call. Google’s advanced contact center solutions provide virtual agents who perform smarter triage, make siloed information accessible to live agents, and deliver bespoke experiences for every customer.

View a sample reference architecture and discover more generative AI use cases → https://goo.gle/genAIexamples

Learn more about generative AI on Google Cloud → https://goo.gle/genai