Install Zammad on Linux [Opensource Helpdesk Ticketing System]
21#Zammad #Helpdesk #Linux
Full steps can be found at https://i12bretro.github.io/tutorials/0907.html
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What is Zammad?
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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. - https://github.com/zammad/zammad
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Installation
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01. Log into the Linux device
02. Run the following commands in terminal
update software repositories
sudo apt update
install available software updates
sudo apt upgrade
install prerequisite packages
sudo apt install curl wget apt-transport-https gnupg -y
add elasticsearch gpg key
wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo gpg --dearmor -o /usr/share/keyrings/elasticsearch-keyring.gpg
add zammad gpg key
curl -fsSL https://dl.packager.io/srv/zammad/zammad/key | gpg --dearmor | sudo tee /etc/apt/keyrings/zammad.gpg≫ /dev/null
add elasticsearch apt repository
echo "deb [signed-by=/usr/share/keyrings/elasticsearch-keyring.gpg] https://artifacts.elastic.co/packages/8.x/apt stable main" | sudo tee /etc/apt/sources.list.d/elastic-8.x.list
add zammad apt repository
echo "deb [signed-by=/etc/apt/keyrings/zammad.gpg] https://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12 main"| sudo tee /etc/apt/sources.list.d/zammad.list
update software repositories
sudo apt update
list installed languages
locale | grep "LANG="
if not listed in the above output
install en_US.UTF-8 and set as default locale
sudo apt install locales -y && sudo locale-gen en_US.UTF-8 && echo "LANG=en_US.UTF-8" ≫ sudo /etc/default/locale
install supporting packages
sudo apt install libimlib2 elasticsearch postgresql postgresql-common redis-server nginx nodejs -y
start and enable services
sudo systemctl enable postgresql --now && sudo systemctl enable redis-server --now && sudo systemctl enable nginx --now && sudo systemctl enable elasticsearch --now
update postgres max connections to 2000
sudo sed -i 's/max_connections = 100/max_connections = 2000/' /etc/postgresql/*/main/postgresql.conf
restart postgres service
sudo systemctl restart postgresql
install ingest-attachment for elasticsearch
sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment
restart elasticsearch service
sudo systemctl restart elasticsearch
install zammad
sudo apt install zammad -y
configure elasticsearch url
sudo zammad run rails r "Setting.set('es_url', 'http://localhost:9200')"
rebuild elasticsearch search index
sudo zammad run rake zammad:searchindex:rebuild
update server name in nginx config
replace ≪% SERVER DNS NAME %≫ before executing
sudo sed -i 's/server_name localhost;/server_name ≪% SERVER DNS NAME %≫;/' /etc/nginx/sites-available/zammad.conf
restart nginx service
sudo systemctl restart nginx
03. Open a web browser and navigate to http://DNSorIP
04. Click the Set up a new system button
05. Enter a login, first name, last name, email address, password and check full permissions ≫ Click Create
06. Complete the Organization details form ≫ Click Next
07. Click Skip on the Email Notification screen
08. Click Skip on the Connect Channels screen
09. Welcome to Zammad
Source: https://docs.zammad.org/en/latest/install/package.html
Connect with me and others ###
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