Run Zammad - Opensource Helpdesk Ticketing System - In Docker
18#Zammad #Helpdesk #Docker
Full steps can be found at https://i12bretro.github.io/tutorials/0912.html
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What is Zammad?
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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. - https://github.com/zammad/zammad
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Installing Docker
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01. Log into the Linux based device
02. Run the following commands in the terminal
install prerequisites
sudo apt install apt-transport-https ca-certificates git curl software-properties-common gnupg-agent -y
add docker gpg key
curl -fsSL https://download.docker.com/linux/$(awk -F'=' '/^ID=/{ print $NF }' /etc/os-release)/gpg | sudo apt-key add -
add docker software repository
sudo add-apt-repository "deb [arch=$(dpkg --print-architecture)] https://download.docker.com/linux/$(awk -F'=' '/^ID=/{ print $NF }' /etc/os-release) $(lsb_release -cs) stable"
install docker
sudo apt install docker-ce docker-compose containerd.io -y
enable and start docker service
sudo systemctl enable docker && sudo systemctl start docker
add the current user to the docker group
sudo usermod -aG docker $USER
reauthenticate for the new group membership to take effect
su - $USER
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Running Zammad
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01. Continue with the following commands in a terminal window
create working directory
mkdir ~/docker/zammad -p
clone source code from github
git clone https://github.com/zammad/zammad-docker-compose.git ~/docker/zammad
change directory
cd ~/docker/zammad
create .env
cp .env.dist .env
edit .env
nano .env
02. Uncomment the following lines be removing the # and edit the values in the .env file
POSTGRES_PASS=Zamm4d!
POSTGRES_USER=zammad_rw
03. Press CTRL+O, Enter, CTRL+X to write the changes and exit
04. Continue with the following commands in the terminal
run the container stack
docker-compose --file docker-compose.yml up -d
05. Open a web browser and navigate to http://DNSorIP:8080
06. Click the Set up a new system button
07. Enter a first name, last name, email address and password ≫ Click Create
08. Complete the Organization details form ≫ Click Next
09. Click Skip on the Email Notification screen
10. Click Skip on the Connect Channels screen
11. Welcome to Zammad
Documentation: https://docs.zammad.org/en/latest/install/docker-compose.html
Connect with me and others ###
★ Discord: https://discord.com/invite/EzenvmSHW8
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★ Twitter: https://twitter.com/i12bretro