LEADERBOARD - Masterclass - 003 - How to Become An Active Listener
1THEME: Communication
LESSON: How to Become An Active Listener
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with others.
For instance:
We listen to obtain information.
We listen to understand.
We listen for enjoyment.
We listen to learn.
Given all this listening we do, you would think we'd be good at it!
In fact, most of us are not.
There are five key active listening techniques. They all help you ensure that you hear the other person, and that the other person knows you are hearing what they say.
1. Pay Attention
Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly.
2. Show That You're Listening
Use your own body language and gestures to convey your attention and interest.
3. Provide Feedback
Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.
4. Defer Judgment
Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message.
5. Respond Appropriately
Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down.
It takes a lot of concentration and determination to be an active listener. Old habits are hard to break, and if your listening skills are as bad as many people's are, then there's a lot of habit-breaking to do!
Be deliberate with your listening and remind yourself frequently that your goal is to truly hear what the other person is saying.
Remember:
Concentrate on the message and not the messenger.
Today's Key Words to Note & Remember:
Undivided + Convey + Distort + Frustrate + Perspective + Deliberate
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