1. Story of Sharma Restaurant (Apki Rasoi) to understand how levels of management works in real life
2. Levels of management (Authority-Responsibility Relationship)(Superior Subordinate relationship)
3. Functions of Top Level Management (Main function: Planning and guiding the organization)
Sets overall goals and vision
Makes long-term plans
Takes key business decisions
Allocates major resources
Creates company policies
Represents the business to outsiders/stakeholders
4. Middle Management Functions (Main function: Linking top and lower level, implementing plans)
Carries out plans made by top level
Prepares departmental strategies
Supervises lower-level managers
Communicates between top and bottom
Ensures work is done on time
5. Lower/Operational/Supervisory Management Functions (Main function: Direct supervision of workers and daily tasks)
Assigns tasks to workers
Ensures proper workflow
Maintains quality and discipline
Solves on-the-spot problems
Reports performance to middle level
Follows instructions and deadlines
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